FAQ

The usual questions.

Anything we've missed? Email us — we answer quickly.

Booking & The Studio

Bookings can be paid at the counter after the treatment has taken place. You can pay with cash, cards, a gift card or membership credit.

Life happens — just give us at least 24 hours' notice if you need to reschedule or cancel, so we can offer the spot to someone else. Late cancellations or no-shows will be fully charged.

We ask that you arrive early to settle in before your session. If you're more than 10 minutes late, we won't be able to fit in the treatment and it'll be treated as a late cancellation.

Yes, you can park at Amoreiras Shopping Centre or Amoreiras Plaza if street spots are full.

Sk;n is designed as an adult space, so we kindly ask that you leave little ones at home for your session. If you really need to bring your kid, please let us know in advance so we can book you a private treatment room. This will allow for the whole family to be more comfortable.

As much as we'd love to meet them, pets aren't allowed in the studio for hygiene reasons. Thank you for understanding.

We'd love to talk about it. Reach out through our Contact page and we'll get back to you with details.

Treatments

Not sure where to start? Go for Just For You — we'll check in on your skin before building your session and create a fully tailored treatment for your skin needs.

Guest pricing is what anyone pays walking in. Member pricing is a discounted rate available to anyone on one of our monthly memberships — see our Memberships page for details.

Yes, most of our treatments have compatible add-ons (LED, Microcurrent, Extractions, and more) you can tack on at booking. Check each treatment for what pairs with it.

It depends on your skin and goals, but most guests come in every 4 to 6 weeks — which is exactly what our memberships are built around.

Memberships

You can sign up directly on our Memberships page, or start with a single treatment and switch to a membership afterward if you like how it feels.

It comes down to how often you want to come in and which treatments you love most. Basic is great for easing in, Committed keeps you on a steady rotation, Advanced is for regulars, and Obsessed is for guests who want the full routine built in. Still not sure? Ask us at your first session.

You can cancel anytime after your first 3 months. Just email help@feed-yourskin.com: we ask for 30 days' notice, so your membership will end after one final billing cycle. Pausing granted exceptionally, and on a case by case basis. Reach out if you need to skip a month and we'll help you out.

Membership sessions are tied to that month and don't roll over, so we always recommend booking your next session before you leave. If something comes up, contact us and we'll do our best to help you rebook.

Your membership fee covers your included monthly session or sessions. Member pricing is the separate, lower rate you also get on any extra treatments, add-ons, or drinks beyond what's included.

Gift Cards

We offer both digital and physical gift cards. Digital cards land straight in your inbox (or theirs) right after purchase - perfect for last-minute gifting. Want a physical one instead? Just ask us at reception and we'll set you up.

Yes - they're valid for 6 months from the date of purchase. They can be used in one go or split across multiple visits until the balance or expiration date is reached, whichever comes first. Unused balance is forfeited after the expiration date and can't be extended, refunded, or reissued.

Yes, gift card balance can be applied toward a membership sign-up or any treatment or add-on.